Terms & Conditions

These Terms and Conditions apply to all purchases made through Naturally Vain via our website (www.naturally vain.ca) or purchases made through other websites or sources that are fulfilled by Naturally Vain.

Pricing Error Procedures - Naturally Vain reserves the right to cancel any orders where a pricing error has occurred. This includes the use of invalid discount codes or system error. If you receive a pricing error where you believe you have been charged more than you should for a product please contact us at support@naturallyvain.ca and we can assess and resolve the issue.

Shipping Policies - Customers are required to pay shipping on orders unless specified (ex. During a promotion.) Duty charges are the customers responsibility.Customers can select Express services at an additional cost. Not all shipping services come with tracking. Once the package leaves the Naturally Vain warehouse your order is the shipping couriers responsibility and Naturally Vain has no say over shipping times, additional fees, delivery details, etc.

Lost, Delayed or Damaged Shipments - If your package arrives and it is very damaged and the products are damaged as a result please contact us at support@naturallyvain.ca with pictures and we will work to resolve the issue to your satisfaction. If your package is delayed or you think it may be lost we ask that you reach out to the shipping company first and see what they say. If you get no results please contact us and we will find a solution for the missing package.

Address Changes - Updating and maintaining the shipping and billing addresses is the customers responsibility. If you make an order with the wrong information please contact us at support@naturallyvain.ca as soon as possible, however there is no guarantee we can fix the issue once the product is shipped.