Where are you located? Do you have a retail location?
What types of payment do you accept?
What is the expiry date on your products?
How does the exchange rate work?
Do you test on animals?
How do I edit/cancel my monthly subscriptions?
Shipping & Delivery
How long will it take for my order to be shipped?
Our processing times for packages are 1-3 days. Each package is hand packed and handled with care.
Why can't I track my package?
Are the packing materials eco-friendly?
At Naturally Vain we do our best to find eco-friendly and sustainable solutions for packing and shipping orders. Most of the materials we use are recyclable made from papers or cardboard. Our packing peanuts are made from starch, will break down in water and are non-toxic for the envoirment. On the rare ocassion that we would use plastic it would be for the protection of your order.
My package arrived and a product is damaged, what do I do?
We do our very best to pack your products as secure as we can. Unfortunately not everybody will care for your packages like we do. If you receive a package with products that have been damaged do not hesitate to reach out to us at our support email (firstname.lastname@example.org) and an administrator will be happy to assist you.